Frequently Asked Questions

How do I place an order? Can I order this on-line?

It's very simple to place your order on-line. Simply select the product or products you wish to purchase and add them to your shopping cart. You will be questioned about various options for each product and you will also be given the option to upload your artwork during checkout or to send it in later. You may also give us a call and we'll be glad to take care of any questions you have and provide a quote for you based on your specifications.

Your quote is different than the prices shown on-line.

The pricing for most of the promotional products in our catalog includes the blank product and run charges for a 1 color, 1 position imprint. Apparel prices as shown do not include imprinting charges. Actual finished product pricing varies based on the imprint method, number of colors you need imprinted, the number of locations you would like imprinted and the quantity you are ordering. Setup charges are also required for most products with an imprint when you are ordering for the first time. Reorders of identical products usually do not require setup charges as screens, tapes and plates are kept on file for up to two years from the original order. For further information regarding imprinting costs, please visit the imprinting area within this site.

I can't find what I'm looking for, can you help ?

Of course, just give us a call or send us an email and we'll be glad to help. Let us do the work for you. Please provide us some details as to what type of product you had in mind, what goal or purpose the promotional product will serve and when you need it by and we'll get back to you with several options.

I don't have time to figure all of this out. Can't I just call you and tell you what I need?

Yes, definately. We are here to take care of you and we want to help make your promotions as simple and easy as possible for you. Just give us a call, tell us what you need and we'll get to work for you.

How long does an order usually take to complete?

That depends on the product and the quantity needed. In general it's best to plan your orders well ahead of time to eliminate rush charges and to provide more time for corrections and proofing. Typical production times range from 10 to 20 business days (2 to 4 weeks) although longer lead times are sometimes needed. Many products can be produced much more quickly and we have a wide variety of products which can be provided in as little as 2 to 3 days. If you have a rush order just give us a call and we can help make sure you meet your deadline.

What payments do you accept ?

We accept all major credit cards as well as Pay-Pal and company checks. Payment terms are 30 days from the date of invoice for approved accounts.

Can I get a sample of the item or items I'm interested in ?

Samples are available for most items. Please see our Sample Policy page for more details.

How do we get our logo or artwork to you ?

For full details concerning artwork please see our Artwork Requirements page. (Under Imprinting)